Careers at Micharity

At Micharity, we’re always on the hunt for smart, passionate people. Come work in an environment that fosters creativity, innovation, and collaboration and come work for a product that connects people and communities.

Open positions:

Senior Product Manager - Remote - Canada/USA

At Micharity, we are committed to empowering non-profit organizations with innovative solutions that help them achieve their missions. We are looking for an empathic, adaptable and remarkable Senior Product Manager to join our journey of creating impactful products that enable non-profits to thrive.
We believe that great product leaders have a few things in common: they are strong visionaries with previous success in defining a strategic roadmap, delivering a business plan, and positioning products in the market successfully that solve real customer problems. They are able to work autonomously, lead transparently, and grow a team into more than the sum of its parts

Position Overview

As a Senior Product Manager, you will play a critical role in driving our product development efforts from concept to launch, working closely with cross-functional teams to bring innovative products to market. You will have the unique opportunity to shape and manage the entire product lifecycle. This is an exciting opportunity for an individual who thrives on taking products from 0 to 1 and a keen ability to navigate the unique challenges of a Startup environment.

What you’ll do
  • Develop and communicate a compelling product strategy and vision aligned with the company's mission and market needs.
  • Identify and prioritize product opportunities based on market research, user feedback, and business objectives.
  • Collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure timely and efficient product delivery.
  • Establish strong relationships with internal and external stakeholders, including non-profit partners and industry experts, to gather insights and validate product assumptions.
  • Communicate product updates, progress, and decisions to all relevant stakeholders, ensuring alignment and buy-in across the organization.
  • Define, track, and analyze key product metrics to inform product decisions and measure success.
  • Have a big voice and greater impact - we’re excited to hear your point of view
  • Foster a collaborative and inclusive work environment, promoting a culture of innovation, learning, and excellence.
What we are looking for
  • A successful candidate will have the creativity to look at problems in new ways and the boldness to try new things, a hypothesis-driven mentality, a balance of creativity and analytic skills, and exceptional organizational influence
  • 5+ years of experience in product management, preferably in a startup or non-profit environment.
  • Proven track record of successfully launching and scaling software products.
  • A rigorous approach to developing strategy and execution.
  • Demonstrated understanding of good UX
  • Excellent communication and interpersonal skills, with a knack for storytelling and presenting complex ideas in a clear and compelling manner.
  • Ability to mobilize the entire organization towards a common goal
  • Ability to inspire, motivate, and lead designers and engineers

What we offer

  • Competitive compensation package
  • Employee option pool
  • Comprehensive medical, prescription drug, vision, and dental coverage
  • Flexible work environment
  • An annual wellness subsidy
  • Volunteer paid time off
Interested candidates are welcome to submit resume/CV to careers@micharity.com
EMAIL MARKETING SPECIALIST

At Micharity, we are committed to empowering non-profit organizations with innovative solutions that help them achieve their missions. We are looking for an empathic, adaptable and remarkable Email Marketing Specialist to join our journey of creating impactful products that enable non-profits across north America to thrive.

Position Overview

You will manage the day-to-day email and direct communications program planning, development, approval, and deployment process to help drive their customer engagement and sales. This role will help us to maintain and further develop their existing email marketing program with a focus on qualified customer database acquisition, lifecycle trigger programs and the evolution of segmentation & personalization strategies. This individual is a key contributor to driving sales, engagement, retention and retargeting via CRM and email and should be results-driven with exceptional attention to detail and knowledge of email metrics and ROI analysis. As this role is directly leading the advancements of their key direct-to-consumer experiences, it also contributes to their vision and growth the future of direct-to-consumer.

What you’ll do
  • Manage email lists (B2B), data extensions and data integration
  • Develop an overall plan to coordinate cross-functional editorial planning and define efficient processes to conduct all aspects of automated email and direct marketing campaigns and newsletters, including production workflow, legal compliance, campaign scheduling, targeting/list segmentation, campaign testing/design (test and control, factorial design, sampling, etc.), and post-campaign analysis
  • Proactively monitor their email KPIs (open rates/click-through/deliverability/etc.) and provide analysis of marketing campaigns and recommendations for enhancing the effectiveness
  • Preserve sender reputation with email clients by monitoring inbox deliverability, unsubscribe/spam complaint rates, and other deliverability metrics
  • Identify data needed to personalize and customize dynamic content for each customer segment
  • Oversee the creation and execution of data-driven, dynamic automated campaigns and deliver highly targeted/segmented marketing campaigns, life-cycle messages, retention/reactivation programs, and loyalty-building communications
  • Must have the ability to articulate and champion email marketing best practices including deliverability, mobile optimization, browser compatibility, etc.
  • Passionate about consumer marketing and stays up-to-date with industry trends for tools, applications, channels, design, and strategy
  • Understand CRM systems/data and effectively translate this knowledge into solutions that automate processes and increase their ability to dynamically personalize existing and prospect communications
  • A thorough understanding of the end-to-end consumer experience/journey, with the ability to identify pain points, recommend solutions, and identify overall gaps/seams in the broader consumer experience
What we are looking for
  • 3-5 years of experience in managing CRM/Email Marketing programs
  • Prior experience in working with an email service provider, managing a daily email/SMS campaign, and reporting on results is required
  • Previous experience implementing an email automation tool is required
  • Solid communications/presentation skills and the ability to work in a fluid corporate work environment with multiple stakeholders
  • Understanding of email fundamentals: CAN-SPAM requirements, segmentation, performance metrics, etc.
  • Understanding of HTML and email design best practices across desktop, mobile, and tablet
  • Demonstrated success in managing high-volume integrated email marketing programs for consumer audiences
  • HTML skills and experience with HTML editor tools
  • Exceptional analytical, conceptual, and problem-solving abilities

What we offer

  • Competitive compensation package
  • Employee option pool
  • Comprehensive medical, prescription drug, vision, and dental coverage
  • Flexible work environment
  • An annual wellness subsidy
  • Volunteer paid time off
Interested candidates are welcome to submit resume/CV to careers@micharity.com
Customer Success Specialist

We are looking for smart and high energy professionals to join our dynamic and growing company. Working as an integral part of the Sales Team, the customer success specialist’s role is to ensure optimum level of service is provided to new clients through the online registration and onboarding journey.

Position Overview

As a key member of the Customer Success Team the specialist will assist in the design and fully execute on the customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. You will be responsible for a portfolio of clients that demands excellent organizational skills and the ability to switch tasks frequently.

What you’ll do
  • Onboarding and Training: The Customer Success Specialist will be responsible for helping new customers get started with Micharity products and services and providing ongoing training and support. You will also be able to assist in the creation of job aids and knowledge base articles to support our customers
  • Customer Engagement: This role requires proactively engaging with customers to understand their needs and to ensure they are fully utilizing Micharity products and services to meet their business objectives.
  • Account Management: The Customer Success Specialist will be responsible for managing customer accounts, including resolving customer issues and managing customer expectations.
  • Data Analysis: This role requires analyzing customer data to identify trends and opportunities for improvement, and to provide insights to customers on how they can optimize their use of Micharity products and services.
  • Cross-functional Collaboration: The Customer Success Specialist will work closely with other teams within the organization, such as product development and sales, to ensure that customers receive the best possible experience.
  • Customer Retention: This role requires identifying and addressing potential customer churn, and implementing strategies to retain customers and build long-term relationship
What we are looking for
  • You have experience working in a customer support or customer success role, SaaS experience is a big asset!
  • You take every customer interaction as an opportunity to create a touchpoint and win them as a champion
  • You are an expert verbal and written communicator, and can craft messages that are accurate, clear and concise
  • You have the ability to approach problems with empathy and calmness
  • You naturally know how to allocate your time to the tasks that would provide the most value to our customers
  • You spot opportunities to take redundant tasks and evolve them into structured processes
  • You make an effort to solve a problem for a customer before they have to bring it up to you
  • Above all you are curious, and are always looking to understand the “why” behind a question

What we offer

  • Competitive compensation package
  • Employee option pool
  • Comprehensive medical, prescription drug, vision, and dental coverage
  • Flexible work environment
  • An annual wellness subsidy
  • Volunteer paid time off
Interested candidates are welcome to submit resume/CV to careers@micharity.com
Digital Marketing Specialist

Do you live and breathe social media and have a passion for creating content to increase external exposure and brand awareness? If so, we’re looking for an experienced digital marketing specialist who understands social media inside-out and can creatively combine skills in campaign management and copywriting to grow following and engagement. We are looking for someone with a good understanding and track record of developing strategies, creating content, working on campaigns, and driving brand awareness.

What you’ll do
  • Platform experience or familiarity with major ad serving platforms (Display and Video 360, Facebook Business Manager, Google Ads, etc.)
  • Create, optimize and manage all digital advertising campaigns, specifically Facebook/Instagram Ads, Google Ads, Microsoft Ads and Affiliate Marketing
  • Create ad creatives for all ads across all platforms
  • Analyze and provide detailed reporting on campaign performance across all platforms
  • Familiar with social media scheduling platforms such as Sprout Social, Hootsuite, Buffer, etc.
  • Must be focused on delivering the ‘Ultimate Client Experience’ at every touch.
  • Must have a demonstrated track record of building pipeline with self-directed outbound activities.
  • Confident in your attention to detail.
  • Passionate about writing and communicating clearly.
  • Patient when working with colleagues who have little or no social media marketing experience and confident to advise on best practices.
  • Understanding of how to create, leverage, and implement pixels and tags for retargeting and reporting purposes
What we are looking for
  • 2-3+ years marketing experience in a technology-related area.
  • Excellent interpersonal skills for representing organizations in public, during media events and product launches, product demonstrations and while participating at trade shows.
  • Project coordination experience and time-management skills for juggling numerous time-sensitive projects simultaneously.
  • Awareness of client business issues, industry/consumer trends, market status, and competition

What we offer

  • Competitive compensation package
  • Employee option pool
  • Comprehensive medical, prescription drug, vision, and dental coverage
  • Flexible work environment
  • An annual wellness subsidy
  • Volunteer paid time off
Interested candidates are welcome to submit resume/CV to careers@micharity.com
Senior Sales Executive

We’re looking for an energetic and personable individual to lead our Sales team who embodies our values and culture and will make sales excellence a key part of Micharity’s Fundraising platform. This is a great opportunity to join a fast-moving company with a great product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the sales team, their connection to our customers, and drive ever greater sales results.

What you’ll do
  • Develop and manage sales cycles from lead capture to sales closure.
  • Establish and build strong high-level relationships with new clients that will result in successful sales opportunities.
  • Recruit, train/develop and lead our Sales/Customer Success team.
  • Constantly analyze our key metrics, business trends/market and team performance to consistently adapt, evolve and grow both new and existing sales channels.
  • Mentor and coach high performing sales team that have a high degree of ownership and collaboration, excellent product/market knowledge and can use solution and brand-based selling to drive performance across their portfolios.
  • Collaborate across departments to define and refine sales priorities and contribute to the overall marketing and product plans to enhance merchant recruitment and onboarding experience.
What we are looking for
  • Minimum of 5 years of sales experience with software and/or technology
  • Hybrid role (home office + regular team meetings in-office)
  • Proven track record of over-achieving quota
  • Strong written and verbal communication skills
  • Proficient in using CRM systems, specifically HubSpot
  • Bachelor's degree in business, marketing, or related field (preferred)
  • Ability to work independently and as part of a team
  • Strong analytical skills and attention to detail
  • Demonstrated ability to develop and maintain relationships with customers

What we offer

  • Competitive compensation package
  • Employee option pool
  • Comprehensive medical, prescription drug, vision, and dental coverage
  • Flexible work environment
  • An annual wellness subsidy
  • Volunteer paid time off
Interested candidates are welcome to submit resume/CV to careers@micharity.com
MARKETING INTERN

We have an exciting opening for an enthusiastic, creative, and talented Marketing Intern to join our team! As a Marketing Intern, you can expect to work closely with account executives and marketing managers, do research, edit copy, and follow trends.

Position Overview

You will be responsible for the company’s social media strategies and will support the day-to-day collateral development and supporting internal teams with marketing materials. This includes planning, implementing, and monitoring Micharity’s social media and working to support various content marketing initiatives.

What you’ll do
  • Monitor and engage with potential and existing customers through e-mail, blog forums, social media, and other mediums to increase user awareness, engagement and respond to inquiries
  • Identify and cultivate new content and outreach partnerships with brand ambassadors and influencers through a metric-based approach
  • Keep excellent written records of all correspondence in line with policies and procedures while maintaining marketing databases and tracking documents
  • Manage the execution of the content development plan, liaising with creative agencies and working closely with in-house designers to meet campaign objectives and deadlines
  • Ensure management is informed and up to date on the status/progress of projects, and all relevant or useful information related to day-to-day activities
  • Provide administrative support to management team
What we are looking for
  • An individual who cares deeply about creating a unique brand experience
  • Someone who loves learning and is passionate about supporting customers
  • Proficiency in MS Office Suite, social media platforms and current trends
  • Adept at analysing data to create informed influencer partnership decisions
  • Ability to prioritize workload and handle multiple tasks simultaneously
  • Can-do attitude, self-driven and proactive, with an entrepreneurial spirit
  • Reliable, independent and able to work flexible hours with minimal supervision or direction
  • Positive friendly demeanor, interpersonal with exceptional verbal and written communication skills
  • Strong attention to detail
Interested candidates are welcome to submit resume/CV to careers@micharity.com
Senior Sales Executive

We’re looking for an energetic and personable individual to lead our Sales team who embodies our values and culture and will make sales excellence a key part of Micharity’s Fundraising platform. This is a great opportunity to join a fast-moving company with a great product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the sales team, their connection to our customers, and drive ever greater sales results.

What you’ll do
  • Develop and manage sales cycles from lead capture to sales closure.
  • Establish and build strong high-level relationships with new clients that will result in successful sales opportunities.
  • Recruit, train/develop and lead our Sales/Customer Success team.
  • Constantly analyze our key metrics, business trends/market and team performance to consistently adapt, evolve and grow both new and existing sales channels.
  • Mentor and coach high performing sales team that have a high degree of ownership and collaboration, excellent product/market knowledge and can use solution and brand-based selling to drive performance across their portfolios.
  • Collaborate across departments to define and refine sales priorities and contribute to the overall marketing and product plans to enhance merchant recruitment and onboarding experience.
What we are looking for
  • Minimum of 5 years of sales experience with software and/or technology
  • Hybrid role (home office + regular team meetings in-office)
  • Proven track record of over-achieving quota
  • Strong written and verbal communication skills
  • Proficient in using CRM systems, specifically HubSpot
  • Bachelor's degree in business, marketing, or related field (preferred)
  • Ability to work independently and as part of a team
  • Strong analytical skills and attention to detail
  • Demonstrated ability to develop and maintain relationships with customers

What we offer

  • Competitive compensation package
  • Employee option pool
  • Comprehensive medical, prescription drug, vision, and dental coverage
  • Flexible work environment
  • An annual wellness subsidy
  • Volunteer paid time off
Interested candidates are welcome to submit resume/CV to careers@micharity.com

We like people with all kinds of experience. If you don’t see the opportunity you were looking for, submit a general application.

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